Ultra-rapid prototyping for your operation.
We go from spec to a working MVP in as little as one day.
Built on top of the tech stack you already own, with no additional subscriptions.
Easy for your team to maintain and enhance once we hand it over.
Most hospitality companies are drowning in tools that create more friction, not less.
Most systems overlap. None talk to each other properly. Every new need means another tool, another login.
Another monthly invoice for software you underuse.
Teams waste time navigating tools instead of serving guests.
We do the opposite.
We simplify, connect, empower.
We look at what your teams actually do every day, and train them to understand, use and own the result.
The right automations and internal tools to remove friction - connected to the systems you already own.
Validate ideas in days. Automate the repetitive. One integration layer you own - not fifteen subscriptions you rent.
We work at the speed of the idea. One day from a clear spec to a working MVP, depending on complexity and how ready your integrations are. You test it on the operation. If it earns its place, we scope the full project. If it doesn't, you keep what was built and walk away.
A spec call. You describe the problem. We write a one page spec together: inputs, outputs, who uses it, what done looks like, which systems it has to touch. You sign it off or walk away. No charge.
From the signed spec we quote a fixed number of build days, up front, in writing. You approve that number before anything starts. No change orders once we begin. No extras.
Heads down on the agreed days. As little as one day from clean spec to a working MVP, more when integrations need work. You see it come together, not a status deck two weeks out.
MVP released to the team that will use it. Full ownership stays with you from day one. Accounts in your name, code in your repo, documentation in your drive. Nothing on subscription to us.
If it works and you want the full thing, we cost and plan the phased rollout: integrate deeper, embed in the business, train, hand over. If not, you keep the MVP and we part as friends.
§ Terms
Flat day rate. Pre-agreed scope. No extras, no expenses, no change orders.
* final quote depends on complexity, days and resources involved.
Code, accounts, data, documentation. Handed over on your infrastructure. Nothing stays with us.
Project-based. No subscription, no retainer, no obligation to continue after the MVP ships.
Single property, small group, or a global brand. The MVP model stays the same. What changes is the scope of the first spec and who we need in the room.
Independent property, boutique, or owner operated. One decision maker, one stack, one clear problem to relieve first.
A handful to a few dozen properties. Shared ops, shared reporting, each property doing things slightly differently. The most common fit.
Brand operated or franchised estates. Central IT, procurement, InfoSec and legal in play. The MVP model cuts through the layers by proving value to support the business case.
Examples of where we work. Anywhere a manager is doing in spreadsheets what software should be doing. Anywhere a human is scrubbing reservations, checking bookings manually, printing lists, or spending hours on data entry.
A shift handover that writes itself, waiting in the duty manager’s inbox. A multilingual concierge on WhatsApp that knows the guest’s history and escalates to a human the moment sentiment turns.
A pre-arrival summary that flags preferences, allergies and past complaints before the guest reaches the desk. A unique guest view that shows all past interactions across all touchpoints.
A parity watcher that pings the channel manager within minutes of an OTA undercut. Competitor websites and OTA listings scraped every hour, with alerts the moment a compset moves rate or availability.
Campaign segments built from real stay history, and suggestion of next destination. Post-stay surveys sent at the right moment, with NPS and review sentiment rolled up into a dashboard the GM actually reads.
The moment a guest taps into breakfast or leaves the building, the right room gets pushed up housekeeping’s queue, on any staff phone. Photo-based inspections with AI spotting the misses.
Covers forecasts tied to the rooms book so the kitchen preps for the right night. A signed BEO that turns itself into kitchen prep lists and staff rosters.
Rooms auto-blocked in the PMS while a fix is in progress, unblocked when it’s signed off. A weekly "what’s breaking twice" report the engineer actually reads.
Supplier invoices read, coded to the GL and routed for approval without anyone re-typing. A daily three-way check across PMS, POS and bank feeds that flags a mismatch the same morning.
Rotas generated from forecast occupancy and event calendars, ready for the manager to tweak in minutes. Local payroll wired into the group’s global HR system so hours, tips and absences flow through without re-keying.
Real problems we solved for real hotels.
Built for a multi-property group. Runs 30+ checks across finance, housekeeping, front desk and operations every night. Rate variances, unbalanced folios, missing payments, dirty rooms, overbookings. Reduces night audit from 3 hours of manual work to minutes.
Separate flows for members and non-members. Guest details, room preferences and special requests collected before arrival. Tickets created automatically in the right department. No one scrubbing reservations or printing lists.
Multi-country group. Local payroll providers in each market connected to a single core HR system and IT onboarding platform. User provisioning and offboarding automated. One centralised view of all employees, with group-wide reporting out of the box.
Fabio Maggioni, Founder
Built at the intersection of hotel operations and technology.
Hi, I am Fabio Maggioni. I've worked across systems touching every department in a hotel, which means I understand how properties actually run, not just how they're designed. That perspective allows me to move quickly from insight to execution: rapid prototyping, pragmatic problem-solving, and fast rollout at property level.
Most consultants sit on one side, operations or technology. I work across both. My experience spans operations, commercial strategy, RFQ processes, systems architecture and development, integrations, and end-to-end delivery, from vendor selection through to implementation and executive-level alignment.
Background includes leading hospitality groups such as Belmond, Waldorf Astoria, Hilton and IWG. Now running Hotel Innovation: an independent team focused on building solutions that work in reality, are owned by the teams using them, and deliver impact from day one.
You walk us through the operating problem. We listen carefully, ask the questions that matter, and come back quickly with an honest read, whether it’s worth building, integrating, or leaving alone. If there’s something to pursue, we schedule a second call.