AI automation and rapid prototyping for hotels and hospitality groups. From idea to a working MVP in as little as one day, on the stack you already own, with no additional subscriptions.
Most hospitality companies are drowning in tools that create more friction, not less. You can be AI-ready and data-driven without a bigger stack.
| The problem | Our approach: we do the opposite |
|---|---|
A stack of hundredsOverlapping systems and a login for every need. | Smallest solutionsAutomations and tools on the systems you already own. |
More invoices, more wasteMonthly fees for software barely used. | Prototype, automate, own one layerValidate in days. Own one layer instead of renting many. |
We simplify and connect the systems you already own.
From idea to working MVP in as little as one day.
AI agents that take repetitive work off your teams.
One integration layer that you own.
Reporting your teams use every day.
| Department | Running now | What it does |
|---|---|---|
| Finance | AI back-office agent | Routine finance and procurement tasks. |
| Front office | Pre-arrival form | Guest details collected before arrival, written to the PMS. |
| Finance | Night audit reporting | Reports prepared and sent every morning. |
| Sales and events | Group rooming lists | Clients fill a form that creates the PMS reservations. |
| Housekeeping | Housekeeping alerts | Room-vacant alerts reach the right attendant. |
| Front office | Concierge bookings | Requests routed to the right vendor and tracked. |
| Finance | Procurement | Requisitions, approvals and orders in one flow. |
| HR | HR and payroll | Payroll linked to workforce management, no double entry. |
| Guest data | Golden guest profile | Guest data from many systems in one profile. |
Built for a multi-property group. 30+ checks every night across finance, housekeeping, front desk and operations: rate variances, unbalanced folios, missing payments, dirty rooms, overbookings.
Night audit from 3 hours of manual work to minutes
Separate flows for members and non-members collect guest details, room preferences and special requests before arrival. Tickets are created in the right department.
No one scrubbing reservations or printing lists
Multi-country group. Local payroll providers in each market connected to one core HR system and IT onboarding platform.
Provisioning and offboarding automated, one view of all employees, group-wide reporting
A flat day rate on an agreed scope. No extras or change orders.
Code, accounts, data and documentation, on your infrastructure.
No subscription or retainer once the MVP ships.
The final quote depends on complexity, days and resources involved.
A clear decision before each step.
Describe the problem. Together we write a one-page spec.
Your decisionSign off the spec or walk away. Quote in writing.
A focused build on agreed days. You see progress throughout.
Your decisionTraining, adaptation, hypercare.
Accounts, code and documentation in your name.
Your decisionKeep it, or plan the rollout.
A phased rollout: deeper integration, embedding and training. Or keep the MVP.
Anywhere a manager does in spreadsheets what software should do, or a person scrubs reservations, prints lists and types in data.
Automated shift handovers.
Pre-arrival summaries.
Rate-parity alerts when an OTA undercuts you.
Segments built from stay history.
Room priorities pushed to staff phones.
Cover forecasts tied to room bookings.
Rooms blocked in the PMS during repairs.
Invoice reading, GL coding and approval routing.
Rotas generated from forecasts.
What changes is who is involved and how we roll out.
Independent, boutique or owner-operated. The lightest kickoff.
One pilot property, then rollout across the group.
Most commonCentral IT, procurement, InfoSec and legal involved. One property or region runs live to back the business case: results speak louder than decks. Then the rollout is scoped with the PMO.
I am Fabio Maggioni. I have worked across systems that touch every hotel department, inside Belmond, Waldorf Astoria, Hilton and IWG, so I know how properties actually run, not only how they are designed.
Most consultants sit on one side, operations or technology. I work across both, from vendor selection to implementation and executive-level alignment. Today I run Hotel Innovation, an independent team that builds solutions owned by the teams using them, with impact from day one.
Data, DevOps and software engineers, with insights and CX experts.
We work in Italian and English.
Hotel Innovation is an independent strategy and technology partner for hotels and hospitality companies. We build AI automation, rapid prototypes and system integrations on the systems you already own, at a fixed price. Fabio Maggioni leads it.
No. We build on the systems you already own, with no additional subscriptions.
You do. Code, accounts, data and documentation, from day one.
A fixed build-day quote in writing after the spec call.
As little as one day. Complex integrations take longer.
Nothing is required. Keep it, or plan a rollout: you run it, we guide, or we host.
Yes. It is built to be easy to maintain.
Free, no commitment. We give an honest view: build it, integrate it, or leave it alone.
Based in Milan and London, on site anywhere.